For all other countries, import or customs duties (including GST and VAT) may be charged once the order reaches the destination country and must be paid by the person placing the order. We will not refund your order if you do not want to pay the import or customs duty. Customs duties and policies vary per country, please see here what the thresholds are for your country. This may also impact delivery times.
Click on your country below to see when you can expect them.
New Zealand
Shipping cost
Orders over $99 (NZD) - free carbon neutral express shipping
Orders below $99 (NZD) - express carbon neutral shipping flat rate of $4.95 (NZD)
Delivery time (estimated)
Orders are dispatched from our New Zealand warehouse and we aim to deliver your order within 1-3 business days to all metro areas. Rural deliveries may take an additional 1-2 days.
Australia
MECCA is now the exclusive home of Emma Lewisham products in Australia. Click here to find a store near you.
USA
Shipping cost
Complimentary standard shipping on all orders
Delivery time (estimated)
We aim to deliver your order within 4-8 business days. Rural deliveries may take an additional 1-2 days.
Courier
FedEx
Singapore
Shipping cost
Orders over $165 (SGD) - free carbon neutral express shipping
Orders below $165 - flat rate of $14.95 (SGD) express carbon neutral shipping
Delivery time (estimated)
We aim to deliver your order within 6-13 business days to all metro areas with express shipping. Rural deliveries may take an additional 1-2 days.
Courier
Singapore Post
United Kingdom
Shipping cost
Orders over £99 - free carbon neutral shipping
Orders below £99 - flat rate of £5 for carbon neutral shipping
Delivery time (estimated)
For orders placed before 1pm, Monday - Friday we aim to deliver your order the next day. If you order after 1pm Monday - Friday your order will be delivered in two days. Highlands and Islands are a two day delivery service
CourierDPD
Europe
Shipping cost
Orders over €149 - free carbon neutral shipping
Orders below €149 - flat rate of €15 for carbon neutral shipping
European Countries We Ship To
Austria, Belgium, Croatia, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden
Delivery time (estimated)
We aim to deliver you order within 5 - 10 business days.
Italy and Portugal:
Couriers will require customer’s personal ID number for clearance information via email or text message before proceeding to delivery.
Italy
Due to a technical issue with the sending and receiving of electronic data, Italy post has had problems with the issuing and receiving of scan events and processing of some Inbound mail in their facilities. Please expect delays in processing and scan events. For more information, please click here.
Rest of the world
Shipping cost
Orders over $100 (NZD) - flat rate of $9.95 (NZD) for carbon neutral shipping
Orders below $100 (NZD) - flat rate of $14.95 (NZD) for carbon neutral shipping
Delivery time (estimated)
We aim to deliver your order within 8-15 business days to all metro areas. Rural deliveries may take an additional 1-2 days.
Rest of the World includes:
Brazil, Canada, China, Hong Kong SAR, Indonesia, Japan, Malta, Mexico, Russia, South Korea
Please make sure you provide complete and accurate delivery information.
Canada
A strike has been organised by the Canadian union of postal workers, set to begin on 23 May 2025. Delays for the delivery of mail and parcels sent into Canada may occur as a result. For more information, please click here.
Carbon Neutral Shipping:
As part of our Toitu Climate Positive Certification we measure all product lifecycle greenhouse gas (GHG) emissions including transportation. We then offset any unavoidable emissions through the purchase of carbon credits to go beyond neutrality for at least 125% compensation. On an annual basis this is independently verified by Toitū Envirocare - a New Zealand Government owned certifications provider.